Voci Technologies is an enterprise-focused platform that offers state-of-the-art speech-to-text solutions, primarily targeting contact centers and customer service operations. Leveraging advanced AI and deep learning, Voci's transcription engine is designed for scalability, allowing organizations to transcribe vast amounts of audio data rapidly and with high accuracy. The platform is tailored for businesses that need to extract valuable insights from customer interactions, enabling them to enhance customer experience, ensure compliance, and optimize operations.
Voci's Automatic Speech Recognition (ASR) technology is renowned for its efficiency, capable of transcribing one hour of audio in just three seconds. The platform supports over 30 language models and offers real-time and post-call transcription options, making it versatile and adaptable to various business needs. Additionally, Voci provides rich metadata features such as speaker separation, sentiment analysis, and customizable redaction, all while maintaining a low total cost of ownership through its innovative pricing structure.
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